Maintenance and service
Maintenance and service for permanently reliable systems
Smooth operation of your systems and software is the basis for efficient energy management. With our maintenance and service offerings, we help you avoid downtime and ensure the long-term performance of your systems.
Whether it’s equipment or software, regular maintenance ensures stability and security. Our experienced service team is always there to support you. From planning and support to rapid assistance when needed.
No more rigid contracts – flexible maintenance tailored to your needs.
Security through
regular maintenance
Customer service and
Service hotline
Many years of experience
and know-how
Reactive current compensation systems
Your KBR hardware forms the backbone of your energy management.
With our service and maintenance contract, you can rest assured that your equipment will remain safe, operational, and technically up to date at all times.
Our service technicians check, maintain, and optimize your systems as needed, perfectly tailored to your individual requirements.
The goal is stable operation with the highest possible availability. Preventive maintenance allows faults to be detected and rectified at an early stage before they lead to failures.
This is how we maintain your reactive current compensation system
| Inspection points | Description |
| Mechanics: | Screw connections, fans, housing |
| Capacitors and contactors: | Current measurement, visual inspection, condition |
| Discharge resistors: | Function and value testing |
| Controllers: | Parameterization, fault memory, updates |
| Environment: | Installation conditions, temperature, humidity |
| Filter mats: | Visual inspection & replacement if necessary |
| Cleaning: | Vacuuming the system if necessary |
| Documentation: | Final report, notes, suggestions |
| Consulting: | Standards and state of the art, safety, investments |
Software visual energy
Your visual energy system is the heart of your energy management.
With our hotline and software maintenance contract, you will always be able to act and stay up to date.
To ensure that visual energy works reliably at all times, we offer a software maintenance contract. This ensures that your software remains technically up to date and secure.
The contract includes updates and technical support from our service team. This allows you to benefit from optimized performance and a stable system environment in the long term.
The goal is for your software to run smoothly in everyday use, both today and in the future.
How we support you at visual energy
| Advantage | Description |
| Daily system monitoring: | Faults are detected immediately and reported to you. |
| Proactive support: | We actively contact you in the event of discrepancies and give you tips on how to get the most out of your system. |
| Prioritized support: | With a contract, you receive preferential support – including guaranteed response times during hotline hours. |
| Remote service included: | We resolve malfunctions – as far as possible – easily via remote maintenance. There are no hidden additional costs for you. |
| Discounted hourly rates: | You receive a fixed number of hours (e.g., 35 hours per year). If you require additional hours, the same guaranteed price per hour applies. |
| Regular updates: | You receive all bug fixes and feature updates included. On request, we are also happy to take care of the installation for you. |
| Transparency & cost certainty: | You benefit from clear quotas with no hidden costs – and stable hourly rates beyond the contract volume. |
| Performance optimization: | Our experts provide you with practical tips on how to use visual energy more efficiently and support you with individual evaluations. |
| Maintenance of central system components: | We monitor the bus master, device communication, Windows and automation services, and your database volume (MS SQL Express) for you. |
An important part of our software maintenance is the software maintenance contract for visual energy.
It ensures that your software remains technically up to date, can be operated securely, and receives optimal support when needed.
Comprehensive support from a single source.
Your direct contact to our service team.
Would you like to sign a maintenance contract, do you have questions about existing services, or do you need assistance?
Our service team is here for you! Fast, competent, and reliable.
- +49 9122 6373 700
- service@kbr.de
Good to know.
Frequently asked questions.
In our knowledge forum with FAQs and media library, you will find answers to frequently asked questions and helpful information about our products and services.
