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Customer service & contact

How we get in touch

The fast track to our knowledge

Our experts are on hand to help you choose the right solutions and offer individual advice. Our dedicated support team ensures that your systems run smoothly. We also offer customized solutions for international requirements and are available to you worldwide.

FAQs

Distribution & Product advice

Find your contact person

From individual advice and offers to information on subsidies – we will be happy to help you.

Germany

We are there for you in your region.
Please enter your 5-digit zip code here (Germany only):

International

Find your KBR sales partner in your country.

International KBR
sales partner

Service & Product­support

Installation and commissioning

Application and configuration

Analysis and troubleshooting hotline

Service request

Calibration of measuring equipment

Head office

General questions and information

RMA return registration

Prospectus request

Behavior in the event of transport damage
(Truck info sheet, Courier info sheet)

Contact us

We look forward to your questions and suggestions!
Simply send us a message and your contact details.
All fields marked with an * must be completed.
Note: If you receive an error message when submitting this form, please take a screenshot of your completed data and send it directly to info@kbr.de. Thank you for your understanding.
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How can we help you?

I have a query on the topic *

We will be happy to help you. Please select the topic according to your concerns:

Please report the return of systems, devices or components before shipping them using the RMA return registration form.

If you have technical questions about our products for KBR Service, please use the service request topic.

To report a product defect, please select defect report.

To receive information materials, please fill out the Information Material Request form.

If you have another request, please use the Other topic selection.

If you have any questions, we will be happy to help you by calling + 49 9122 63730.

Service request

Which hardware product is it?
Which software product is it?
What firmware or software version do you have?
Detailed description of your request / further information on other matters *
How are we allowed to contact you?

Defect report

Which product is it?
Serial number
Order-, Invoice number *
Description of defect *
Upload photos, documents or files (note max. MB size)
Maximum file size: 10 MB

RMA return registration

What type of system is this? *
What is the device or system name? *
Serial number
Order or delivery note number from the original delivery
Customer number
Work to be done *
Description of the error or damage *
Detailed description of your request *
More information

Information material request

What topic are you interested in? *
How can we send you the information material?
Number of pieces

Other topic

Detailed description of your request *

Your contact details

Salutation *
First name *
Last name *
Company *
City *
Country *
Phone
E-mail address *
Data protection *
Important links at a glance
monosnap2023-11-0815-51-58
KBR EnergyManagement GmbH

Opening hours
Mon – Thu: 8 am – 12 pm and 1 – 4 pm
Fri: 8 am – 12 pm

Goods acceptance and collection
Mon – Thu: 7 am – 12 pm and 12:30 – 3 pm
Fri: 7 am – 11 am

Team_Elektronikfertigung_3024_1
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